Frequently Asked Questions

Frequently Asked Questions

General

What documents can I use to send or pick up money in Malaysia?

You need to present any official government issued ID (e.g. valid passport, Government issued ID, emergency passport, UNHCR Card, military/ police/government ID, I Kad) to pick up money at a Western Union. Acceptable IDs are subject to the Banking laws and regulations of Malaysia.

How much money can I send/receive from a Western Union location in Malaysia?

You can usually send any amount you wish. However, for some transfers, you may have to provide additional information or documentation. Currently, you can send in person up to 50,000 MYR per transfer, per day.

Can I send money at any time at an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Send money

How do I send money using Western Union service ?

Once you get to our location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, and the country you are sending to and your Government issued ID; then just give the agent the total amount including the applicable fees. Your money will be available in minutes to your receiver after the transfer is completed.

How can I know the status of my money transfer?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

Cash Pick Up

How do I pick up a money transfer?

You’ll need to provide the following information:

The sender’s full name.
The country where the money was sent from.
The approximate amount that was sent.
The tracking number (MTCN – Money Transfer Control Number)
Acceptable ID documents are also required

How does a Western Union agent pay out money transfer?

Money transfers will generally be paid in cash.
Other restrictions may apply.

How much does it cost to receive money?

All fees are paid by the sender. The receiver pays no transfer fees.

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